Carl 07773 284637
Jennifer 07759 483259
In relation to the personal information we process about you, the data controllers within Muts 'n' Moggies are set out below.
If you have any questions about this policy or do not agree with it, please contact us.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. If we propose to make any material changes and you have an account with us, we will send you an email notifying you of such changes. Otherwise, we will display a notice on our website identifying the changes.
This policy applies to personal information we hold about you, however we obtain it. We collect information at different points during our relationship with you, for example, when you browse our website, create your account on the website, when you book a service or if you contact us.
When you visit our website we collect cookies to identify browsing behaviour. This is done using Google Analytics.
When you create an online account or we create one for you following up on contact from you, we then collect other data in person, over the phone or electronically. This information includes contact information, address information, access codes, keys, emergency contact information, pet details & vet details. You also provide us with dates that you will not be at your property. This data allows us to carry out our services to the best of our ability.
This data is saved and securely stored online using third party software called Time To Pet. Data from Time To Pet is backed up daily to Dropbox.
Data may also be saved to mobile devices and therefore shared with Apple & other vendors such as but not limited to Facebook.
Some of this data is also entered into third party software called WaveApps to allow us to handle our account information for tax purposes.
If you pay online using your card, card payments will be processed by a third party called Stripe. Your card details may be saved so that we can charge further amounts in the future for services provided but we do not hold your card details.
We never use your data for marketing purposes. We never pass on your data to other companies or individuals for marketing purposes.
We only hold your personal information for as long as is necessary to provide services to you. If you decide you no longer want us to provide services to you, please contact us.
For tax purposes, we may need to keep your information for a minimum of 5 years.
All data stored electronically is encrypted.
All paper records are securely stored.
You have the right to request that we do not send marketing material to you and you can do this at any time by ticking the unsubscribe option in any communication we send you, by calling us on 0113 2559382 or by logging into your portal. Please note it may take up to 28 days for the change to take effect.
We will try to keep your personal information up to date but rely on you telling us promptly if your name, address, telephone number or any other details change. You can correct or amend your personal information by logging into your portal or by contacting us on 0113 2559382. Equally, if you think any information we have about you is wrong or incomplete, please let us know by contacting us in the same way.
You also have the right to access your personal information and to receive a copy of it. You can exercise this right by emailing us or by contacting us at Muts 'n' Moggies, 14 Summerville Road, Stanningley, Pudsey, LS28 6EL.
New data protection laws also give you a number of additional rights including the right to request to have your personal data erased or transferred either to you or a third party in a commonly structured format and to have your personal information restricted. Please be aware that these latter rights only apply in limited circumstances and therefore even if you wish to exercise them, we may not always be required to comply.
For further information about how these rights apply, or to exercise your rights, please contact us on 0113 2559382 or email us.